Shipping policy
Shipping Policy
At Held & Smooth, we aim to provide a smooth, reliable, and transparent shopping experience from checkout to delivery.
Free U.S. Shipping
We offer FREE standard shipping on all orders within the United States. No minimum purchase is required.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Estimated Delivery Time
After your order has been processed, estimated delivery within the United States is:
5–8 business days
Please note that delivery times are estimates and may occasionally be affected by carrier delays, holidays, weather conditions, high order volumes, or other circumstances outside our control.
Order Tracking
Once tracking information becomes available, it will be sent to the email address provided during checkout.
Please allow some time for tracking updates to appear after your package has been handed over to the shipping carrier.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping information, please contact us as soon as possible at:
We will do our best to assist you. However, once an order has already been processed or shipped, we may not be able to change the delivery address.
Delayed or Missing Packages
If your order appears to be significantly delayed or your tracking information has not updated for an extended period, please contact us at:
If your package is marked as delivered but cannot be located, we recommend checking around your delivery location, with household members, neighbors, or directly with the shipping carrier.
If you still cannot locate your order, contact us and we will assist you with reviewing the situation.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at:
Please include:
-
Your order number
-
A brief description of the issue
-
Clear photos of the product
-
Photos of the packaging, when applicable
Our team will review the issue and work with you toward an appropriate resolution.
Shipping Area
Held & Smooth currently ships to customers within the United States.
Questions?
For any questions regarding your order, shipping, or tracking, please contact:
Held & Smooth Customer Support
Email: aksinaksin00@mail.ru
Thank you for shopping with Held & Smooth.